During Crises
In order to protect lives, reputation and assets, the ability to quickly and accurately reach key stakeholders, customers and employees during a crisis or incident is critical for financial service organisations such as banks and insurance companies.
During a crisis people responsible for business continuity planning and disaster recovery such as corporate relations teams, crisis management teams, emergency command centres or risk management groups need to swiftly reach key people with the guarantee and peace of mind that the messages get through to the intended recipients.
What is OCA?
OCA Incident Manager is an information management and crisis communication technology that helps financial institutions manage this type of information flow and communication, ensuring business continuity and security during crises and natural disasters.
OCA helps
- Rapidly disseminate information, such as policy updates, company directives to staff, and media or customer updates
- Quickly and effectively reach stakeholders related to assets and critical infrastructure such as branches, managed properties and ATMs with the support of the asset manager and the communications gateway
- Execute pre-defined business continuity plans with the use of an inbuilt workflow manager
- Benefit from a messaging backbone with features including dynamic routing and alerts to ensure messages get through at anytime, anywhere and on any device
- Confirm staff safety or changes to travel arrangements with message acknowledgements
- Conduct time-sensitive interactions with customers
Download our brochure for
Financial Services or the
OCA Incident Manager brochure.